Personal information collected from you
When you contact me, I will collect your name, email address and any information you supply in relation to your enquiry. Additionally, when you confirm a booking, I will also collect your company name (if applicable), billing address and phone number. This information is referred to as Booking Information and is supplied by you.
When you visit the Site, information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device are automatically collected. Additionally, as you browse the Site, information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site are also collected. This automatically-collected information is referred to as Device Information and is collected using the following technologies:
Cookies – data files that are placed on your device or computer and often include an anonymous unique identifier. Visit All About Cookies for more information about cookies and how to disable cookies.
Log files – track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags and pixels – electronic files used to record information about how you browse the Site.
How your personal information is used
The Booking Information I collect from you is used by me to communicate with you. It is used so that I can:
respond to your requests for information and provide you with information regarding my services
record your agreement to my terms and conditions of service
contact you during the time period for which you have booked lessons
issue an invoice for tuition
ensure that I am compliant with the legal requirements of HM Revenue and Customs (HMRC).
The Device Information that is collected is used to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site, for example, by generating analytics to help measure traffic and usage trends for the Site. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists in improving the Site.
Sharing your personal information
Your personal information is shared with third parties Wix and Google Analytics to help me use it as described above.
Google Analytics is also used to understand how the Site is used – you can read more about how Google uses your personal information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Your personal information may also be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information I receive, or to otherwise protect my rights. However, I will never sell, lease or distribute your personal information.
Data storage & retention
I am required by HMRC to keep records for at least 5 years after the 31 January submission deadline of the relevant tax year. See How long to keep your records on the HMRC website for further information.
I maintain your personal information for my records unless and until you ask me to delete this information. Providing I am complying with the legal requirements of HMRC, I will delete your information upon request. If you would like to exercise this right, please contact me using the contact information below.
Minimal personal information allowing me to communicate with you (Booking Information) is stored in my password-protected email account (Gmail) and in Google Drive, my cloud-based management system.
Google Apps privacy policies can be found here: https://policies.google.com/technologies/product-privacy.
Google Drive and Gmail are both accessed from my password-protected computer used to run my business.
If you are a European resident, you have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact me using the contact information below.
Additionally, if you are a European resident, I note that I am processing your information in order to fulfil contracts I might have with you (for example, if we mutually agree to a contract for service via the Site), or otherwise to pursue my legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
If you have any questions or requests for modification or removal of your data, please email me at email@example.com or write to me at Danielle Greenwood, 1 Calcott Road, Bristol, BS4 2HB, United Kingdom.